Last Updated: February 2, 2026

Puffins LA Exotics (“we,” “us,” or “our”) provides secure, compliant delivery service to qualified customers within our designated service area in Los Angeles, California. This Shipping & Delivery Policy outlines the terms, processes, and requirements for receiving cannabis products purchased from puffinslaexotics.com. By placing a delivery order, you acknowledge that you have read, understand, and agree to this policy in full.

1. Service Area & Eligibility

We currently offer delivery service to addresses within our licensed service area in Los Angeles County. To verify if we deliver to your address, please enter your ZIP code during checkout or contact us directly.

Strict Eligibility Requirements:

Age Verification: All recipients must be 21 years of age or older with a valid, government-issued photo ID (Driver’s License, State ID, or Passport) at the time of delivery. This is non-negotiable California law.
Sobriety: The recipient must be sober and appear capable of understanding the transaction.
Location: Deliveries will only be made to a physical address. We cannot deliver to P.O. boxes, hotel rooms without prior arrangement, or public spaces like parks or street corners.

2. Order Processing & Delivery Windows

Order Cut-off Time: Orders placed and approved before 6:00 PM PST will be processed for same-day delivery, subject to driver availability and routing. Orders placed after 6:00 PM or on Sundays will be processed the next business day.
Delivery Hours: Our standard delivery hours are 10:00 AM to 9:00 PM PST, seven days a week. Deliveries outside these hours are not available.
Delivery Timeframes: We provide an estimated delivery window after your order is confirmed and assigned to a driver. While we strive for punctuality, delivery times are estimates and can be affected by traffic, weather, and the number of stops on a route. You will receive live tracking updates via text message.

3. Delivery Process & Requirements

To ensure a smooth, legal, and secure transaction, our drivers follow a strict protocol:

Arrival Notification: Your driver will contact you via phone or text upon arrival at the delivery address.
Mandatory ID Check: The recipient must personally meet the driver and present a valid, physical ID. The ID will be scanned electronically by our compliant software to verify age and validity. We cannot accept photos of IDs or digital IDs from a smartphone wallet.
Payment & Receipt: Payment is collected at the door. The driver will provide a printed receipt for your records. Please inspect your items before the driver departs.
Discreet Packaging: All products are delivered in sealed, smell-proof, and unmarked bags or containers to ensure privacy.

Important: The delivery must be received by the person who placed the order or a designated, verified adult at the delivery address. The driver cannot leave products unattended (no “drop-offs”). If the driver cannot complete the verification process, the delivery will be canceled, and a restocking fee may apply.

4. Delivery Fees & Minimum Order

Delivery Fee: A standard delivery fee of $7.99 is applied to all orders. This fee may be waived during special promotions, which will be clearly advertised.
Minimum Order: A minimum purchase of $50.00 (before tax and fees) is required for all delivery orders.
Express Delivery: We do not currently offer an expedited “express” delivery option. All deliveries are routed for efficiency within the stated windows.

5. Failed Delivery Attempts

If a delivery attempt fails due to the recipient’s unavailability, incorrect address, inability to provide valid ID, or apparent intoxication, the following will occur:

Our team will attempt to contact you to reschedule.
If the delivery cannot be completed, the order will be canceled and returned to our facility.
A refund for the products will be issued, minus a 15% restocking/cancellation fee to cover logistical costs. The original delivery fee is non-refundable.

6. In-Store Pickup (Alternative)

For faster service or if you are outside our delivery zone, you may select “In-Store Pickup” at checkout.

You will receive a notification when your order is ready.
You must bring the same, valid government-issued photo ID used to place the order for verification at pickup.
Payment is completed online at the time of purchase for pickup orders.

7. Changes, Cancellations & Issues

Order Changes/Cancellations: To change or cancel an order, you must contact us immediately at support@puffinslaexotics.com or call us. We cannot guarantee changes or cancellations if the order has already been prepared or dispatched for delivery.
Incorrect or Damaged Items: Please review our Return & Refund Policy for instructions on reporting issues with your delivery. All concerns must be reported within 24 hours of receipt.

8. Liability & Compliance

Puffins LA Exotics is a licensed retailer operating in full compliance with California state law and local Los Angeles regulations. By using our delivery service, you agree:

That cannabis products will be stored securely and out of reach of children and pets upon delivery.
Not to transport cannabis products across state lines.
That all information provided for delivery is accurate.
We are not liable for delays or failures in delivery resulting from factors outside our reasonable control (e.g., severe weather, road closures, vehicle failure).

9. Contact Us

For any questions regarding your delivery, please contact us:
Email: support@puffinslaexotics.com
Phone: [Your Business Phone Number]
Hours: 10:00 AM – 9:00 PM PST, Daily

This policy is subject to change to reflect updates in our service or legal requirements. The most current version will always be posted on this page.

Shipping & Delivery Policy